Getting your first withdrawal right is the real test of any iGaming platform — this guide shows you how to pass it.
Getting Ready
- Ensure your account is fully verified (KYC) before requesting a withdrawal.
- Check the wagering requirements of any active bonuses — incomplete wagering blocks withdrawals.
- Select a payment method that suits your needs: e-wallets are fastest.
- Review withdrawal limits per transaction and per month.
- Understand any potential fees — Pokerstars does not charge fees, but your bank might.
- Set responsible gambling limits to stay in control.
Registration
- Visit https://poker-stars.it.com/ and click the Register button.
- Fill in your personal details exactly as they appear on your ID.
- Set a strong password and enable two-factor authentication (2FA) for extra security.
- Verify your email and phone number via the codes sent.
- Complete KYC by uploading a government-issued ID and a recent utility bill.
- Make your first deposit to claim the welcome bonus — read the terms first.
Wagering Calculation
To withdraw any winnings from a bonus, you must meet the wagering requirement. For example, a deposit match bonus of €100 with a 35x wagering requirement on the bonus amount requires €3,500 in total bets. Formula: wagering requirement = bonus amount × multiplier. However, not all games contribute equally: slots usually contribute 100%, while table games like blackjack may contribute only 10% or less. Effective requirement = wagering requirement ÷ game contribution percentage. If you play blackjack (10% contribution), you would need to bet €35,000 to clear the same bonus. Therefore, choose high-contribution games to meet the requirement faster. Note: maximum bet while wagering is often capped at €5 — exceeding this voids the bonus.
Licence & Player Protection
Pokerstars holds a Malta Gaming Authority licence, ensuring fair play and player fund segregation. Italian players are also regulated by ADM (Agenzia delle Dogane e dei Monopoli). Always check the licence number at the footer of the site. Pokerstars uses SSL encryption to protect your data and offers responsible gambling tools.
Financial Operations
Deposits are instant via cards, e-wallets, and bank transfer. Withdrawals to e-wallets are usually processed within 24 hours. Card withdrawals can take 2–5 business days, while bank transfers take 3–7 days. Maximum withdrawal per transaction is typically €10,000, with monthly limits. Below is a summary of common payment methods.
| Method | Deposit Time | Withdrawal Time | Fee |
|---|---|---|---|
| Visa/Mastercard | Instant | 2–5 days | Free |
| Skrill | Instant | 24 hours | Free |
| Neteller | Instant | 24 hours | Free |
| Bank Transfer | 1–3 days | 3–7 days | Free |
Support Guide
Five common support scenarios:
- Forgot password: Click ‘Forgot Password’ on the login page. A reset link is sent to your registered email.
- Deposit not credited: Clear your browser cache and check your bank statement. If still missing, contact support with the transaction ID.
- Withdrawal pending: Your account may not be fully verified. Submit all KYC documents and wait for approval.
- Bonus not activating: Ensure you entered the bonus code correctly and met the minimum deposit amount. Terms apply.
- Account locked: Contact live chat immediately. Provide identification to unlock the account.
Need to Know
How long does withdrawal verification take?
Typically within 48 hours after submitting all required documents. In some cases it may take longer.
Can I cancel a pending withdrawal?
Yes, if the withdrawal is still in pending status. Go to the cashier, select pending withdrawals, and cancel. Funds return to your account balance.
Are there withdrawal fees?
Pokerstars does not charge any fees for withdrawals. However, your payment provider might impose their own fees.
What is the minimum withdrawal amount?
The minimum varies by method: typically €10 for e-wallets and €20 for cards or bank transfers.
Can I withdraw to a different method than I deposited with?
Yes, but you may be required to withdraw at least the amount of your last deposit via the same method first.
How do I claim the welcome bonus?
Make a deposit of at least the minimum required amount and opt in for the bonus during the deposit process. Wagering must be completed before any withdrawal.
Is Pokerstars casino mobile-friendly?
Yes, the site is fully optimized for mobile browsers. A progressive web app (PWA) is also available — launch it from your browser for a native-like experience.
Insider Advice
Use the responsible gambling tools available in your account settings. Set daily, weekly, or monthly deposit limits to control spending. Session limits remind you to take breaks. Self-exclusion options let you block access for a chosen period. Always gamble responsibly and never chase losses.
With the steps above, your first withdrawal from Pokerstars casino should be smooth. Remember to verify your identity early, understand wagering requirements, and choose the fastest withdrawal method. Good luck!